Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania.
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Date
2018
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Publisher
Business Education Journal
Abstract
This paper aims to examine the contribution and implications of mobile water payments (MWPs) for water bill collection at MWAUWASA. The study focused on testing three variables namely; MWPs adoption rate by customers, benefits of MWPs for water services and challenges facing MWPs for water services. Both qualitative and quantitative analytical techniques were used to collect data from a purposively selected sample of 75 MWAUWASA officials and 100 water bill payers. The trend of M-Pesa adoption has been increasing though at a slower pace and revenue collection efficiency has increased too, still, over 60% of customers are paying through cash, the challenge that hinders them is the inefficiency of the M-Pesa payment system. The study recommends that MWAUWASA should focus on delivering a quality M-Pesa system that meets the client’s needs and more sensitization to customers should be done about the usage of M-Pesa and adoption of a cashless system is advised.
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Keywords
M-Payments, M-Pesa, Water Utility bills, MWAUWASA, Mobile Water Payments, TAM model, UTAUT Model.
Citation
Magoma, A. (2018). Examining the contribution and implications of mobile water payments for water bill collection at MWAUWASA, Tanzania.Business Education JournalII(I)8