Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania.
| dc.contributor.author | Magoma, A | |
| dc.date.accessioned | 2022-03-31T15:56:44Z | |
| dc.date.available | 2022-03-31T15:56:44Z | |
| dc.date.issued | 2018 | |
| dc.description.abstract | This paper aims to examine the contribution and implications of mobile water payments (MWPs) for water bill collection at MWAUWASA. The study focused on testing three variables namely; MWPs adoption rate by customers, benefits of MWPs for water services and challenges facing MWPs for water services. Both qualitative and quantitative analytical techniques were used to collect data from a purposively selected sample of 75 MWAUWASA officials and 100 water bill payers. The trend of M-Pesa adoption has been increasing though at a slower pace and revenue collection efficiency has increased too, still, over 60% of customers are paying through cash, the challenge that hinders them is the inefficiency of the M-Pesa payment system. The study recommends that MWAUWASA should focus on delivering a quality M-Pesa system that meets the client’s needs and more sensitization to customers should be done about the usage of M-Pesa and adoption of a cashless system is advised. | en_US |
| dc.identifier.citation | Magoma, A. (2018). Examining the contribution and implications of mobile water payments for water bill collection at MWAUWASA, Tanzania.Business Education JournalII(I)8 | en_US |
| dc.identifier.uri | https://repository.tia.ac.tz/handle/123456789/84 | |
| dc.language.iso | en | en_US |
| dc.publisher | Business Education Journal | en_US |
| dc.subject | M-Payments, M-Pesa, Water Utility bills, MWAUWASA, Mobile Water Payments, TAM model, UTAUT Model. | en_US |
| dc.title | Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania. | en_US |
| dc.type | Article | en_US |