THE EFFECT OF MERGERS AND ACQUISITIONS IN ENHANCING WELFARE OF PUBLIC SERVANTS IN TANZANIA: A CASE OF TANZANIA PUBLIC SERVICE SOCIAL SECURITY FUND (PSSSF), DAR ES SALAAM

Abstract

ABSTRACT The Public Service Social Security Fund (PSSSF) plays a vital role in providing welfare benefits to public servants in Tanzania. Following the mergers and acquisitions of various pension schemes, this study aims to explore public servants' perceptions of the changes in welfare benefits, assess the improvements or declines in service delivery and administrative efficiency, and identify factors influencing the effectiveness of the PSSSF post-merger. Using a mixed-methods approach, the research was involve surveys of public servants to gauge satisfaction with welfare benefits and services, and interviews with key informants, including PSSSF officials and government representatives, to provide a deeper understanding of the merger's impact. The study is expected to identify key drivers of customer engagement, including communication strategies, perceived value, government collaboration, and employee engagement, while examining how trust moderates these relationships. Ultimately, the findings aim to offer insights for enhancing PSSSF's effectiveness and improving public servants' experiences with the pension system.