Human Resource Management

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The effectiveness of Training Needs Assessment on Employee Training in Public Corporations: A Case Study of Tanzania Railway Corporation (TRC)
(Tanzania Institute of Accountancy, 2024-11) KILINYI, Nichoras F.
ABSTRACT This study investigates the effectiveness of Training Needs Assessment (TNA) on employee training programs at the Tanzania Railway Corporation (TRC) headquarter in Dar es Salaam. The research aimed to evaluate current TNA practices, assess the accuracy of TNA data collection, and explore the role of management in enhancing TNA effectiveness. A case study design with a qualitative approach was employed, involving interviews and document reviews with 50 participants from specific TRC departments. Thematic analysis was utilized to identify recurring themes and patterns within the data. This method facilitated a systematic examination of the qualitative data, uncovering significant insights into TNA effectiveness at TRC. The findings revealed that, while TNA is crucial for identifying training needs, inconsistencies in data sources and accuracy challenges in performance evaluations persist. Traditional TNA methodologies, though common, were found to be time-consuming, indicating a need for more streamlined digital tools and continuous monitoring systems. Additionally, limited employee engagement and logistical issues further hindered the TNA process. Based on these findings, the study recommends increasing employee involvement in the TNA process, improving data accuracy through advanced tools, and utilizing online training platforms to address logistical challenges. Policymakers are urged to allocate adequate budgets, promote continuous learning, and standardize TNA procedures. Future research should examine the long-term impact of TNA, compare methodologies across organizations, and explore emerging technologies' potential to enhance TNA processes. Implementing these recommendations could significantly improve TRC's TNA practices, leading to enhanced employee performance and overall organizational success. This study offers actionable insights for TRC and similar organizations, providing a roadmap for policymakers and researchers to refine and advance TNA processes. Keywords: Effectiveness, Training Needs Assessment (TNA), Employee Training, Public Corporations.
AN ASSESSMENT OF THE FACTORS AFFECTING EMPLOYEE MOTIVATION IN PUBLIC PARASTATAL ORGANIZATIONS IN TANZANIA: A CASE STUDY OF TANESCO HEADQUARTERS UBUNGO
(Tanzania Institute of Accountancy, 2024-11) JUMANNE,sakina
ABSTRACT This study assessed the factors affecting employee motivation in public parastatal organizations in Tanzania, specifically at TANESCO Headquarters in Ubungo. The primary objectives were to identify key motivational factors affecting employees, explore employee perceptions of these factors, and identify potential barriers or obstacles hindering motivation. The population comprised 240 employees across diverse job roles, with a purposive sample of 12 employees selected for focus group discussions to gather insights on motivational factors. Thematic analysis was employed to analyze the data, identifying key patterns in employee perceptions. The findings indicated that career advancement opportunities, job security, and a supportive work environment were primary motivators. Financial incentives and non-financial rewards, such as recognition, were also significant contributors to motivation. However, challenges like excessive workloads, limited promotion opportunities, and rigid policies emerged as substantial barriers to motivation. The study emphasized ethical considerations, obtaining informed consent and ensuring confidentiality for participants. While valuable insights were gained, the reliance on a limited number of participants may restrict the generalizability of the findings. Future research could benefit from a larger sample size and the incorporation of quantitative methods to validate and expand upon these insights. Additionally, exploring motivation across different organizational levels, departments, and demographic factors such as age, gender, and tenure would provide a more comprehensive understanding of employee needs and motivators. Investigating the impact of organizational culture and leadership styles on employee motivation, as these factors were not addressed in this study, would also be beneficial. Despite these limitations, the research provided actionable recommendations for TANESCO and similar organizations, highlighting the need for clear career pathways, improved workload management, and fair reward systems to enhance employee engagement and organizational effectiveness.
FACTORS AFFECTING QUALITY OF SERVICE DELIVERY IN THE LOCAL GOVERNMENT AUTHORITIES: A CASE KIGAMBONI MUNICIPAL COUNCIL
(Tanzania Institute of Accountancy, 2024-11) MAYANGE, Maria.
ABSTRACT The study is conducted to learn on factors affecting quality of service delivery in the local government authorities, a case of Kigamboni Municipal Council, whereas the studies specific objectives include; evaluating the perception of citizens on service quality at Kigamboni Municipal Council, identifying factors affecting the quality-of-service delivery at Kigamboni Municipal Council and Investigate challenges encountered in provision of quality service at Kigamboni Municipality. The study employed a mixture of purposive sampling and random sampling to get sampling units for the study. The study findings are such that, the study was able to collect fifty-three 53 responses from the expected 105 responses, this was equal to 50. 5% responses. Furthermore, thematic analysis was used to analyse qualitative data while quantitative data will be analysed by the use of SPSS. The study finding has found that, among citizens 28 individuals which is equal to 52.8% percent had no any knowledge of the client service charter, while the remaining 25 individuals which is equal to 47.2 % had no knowledge on the client service charter. The study was concluded by stipulating that, the quality of service provided by Kigamboni Municipal Council is still not satisfactory to the citizens. And thus, it was recommended that, education on the availability of client service charter should be imparted on citizens so as to raise awareness on the TAT need for each business process to be completed.
EXAMINE THE INFLUENCE OF TEAMWORK IN ORGANIZATIONAL PERFORMANCE: A CASE OF MKURANGA DISTRICT COUNCIL
(Tanzania Institute of Accountancy, 2024-11) AWADHI, Habibu.
ABTRACT This study examined the influence of teamwork on organizational performance at Mkuranga District Council. The research aimed to understand how factors such as effective communication, mutual trust, and leadership practices contribute to enhancing productivity and overall organizational effectiveness. A mixed-methods approach was employed, with both qualitative and quantitative data collected through structured questionnaires, in-depth interviews, and document reviews. A sample of 50 council employees provided insights into their experiences and perspectives on teamwork and performance. The findings revealed that clear communication, reliable and transparent leadership, and the fostering of mutual trust significantly impacted the council’s productivity. Effective teamwork was found to enhance coordination, problem-solving, and the achievement of organizational goals. However, challenges such as inadequate feedback mechanisms and conflict resolution issues were identified as areas requiring improvement. The research emphasized the importance of training programs to strengthen communication skills, empathy, and leadership flexibility in order to support a cohesive work environment. The study concluded that prioritizing teamwork through enhanced communication, trust-building practices, and supportive leadership can drive sustainable organizational performance. Recommendations include implementing targeted training, reinforcing open communication channels, and establishing structured feedback systems to foster a productive and harmonious workplace. This research contributes to the broader understanding of human resource practices and their practical implications for public sector performance.
THE ROLE OF HUMAN RESOURCE PLANNING ON ORGANIZATIONAL PERFORMANCE: A CASE OF NATIONAL HEALTH INSURANCE FUND (NHIF)-DAR ES SALAAM
(Tanzania Institute of Accountancy, 2024-11) THOBIAS, Eva.
ABSTRACT The general objective of this study was to assess the role of human resource planning on organizational performance at NHIF Dar es Salaam. The study was guided by three specific objectives which are; to examine human resource planning practices at NHIF-Dar es salaam, to determine the contribution of human resource planning on performance of NHIF- Dar es salaam and to determine the challenges facing human resource planning at NHIF-Dar es salaam. This study used multiple case study design. The study was carried out at NHIF branches in Dar es Salaam which are Temeke branch, Ilala branch and Kinondoni branch, Tanzania. Convenience and purposive sampling techniques were used in selecting 72 respondents. Mixed approach was preferred in the study while data were collected through questionnaires, interviews and documentary review. Descriptive statistics were used in analyzing quantitative data while content analysis was used in analyzing qualitative data. Firstly, the findings revealed that HRP practices at NHIF include assessment of current human resource capacity, forecasting the future human resource requirements, formulation of human resource action plan, identification of existing gaps, analyzing of organizational objectives and monitoring and feedback giving. Secondly, the findings revealed that HRP has contributed to improvement in performance of the organization through improvement in quality of services, increase in range and type of services, increase in number of new members as well as increased accessibility of NHIF services. Finally, the findings revealed that challenges facing HRP in the organization include limited top management support, limited skills and knowledge among HRP professionals, insufficient funds, limited information on human resources and inadequate number of HR professionals. It was recommended that there should be commitment among management of the organization in carrying out human resource planning, there should be trainings to HRP professionals in order to increase their expertise skills and knowledge and management should ensure allocation of sufficient financial resources.
THE ROLE OF PEPMIS ON EMPLOYEES’ PERFORMANCE: A CASE TANZANIA PORTS AUTHORITY- DAR ES SALAAM
(Tanzania Institute of Accountancy, 2025-11) MTINANGI, Upendo J.
ABSTRACT This study aimed to assess the factors influencing the effectiveness of digital marketing strategies in the banking sector, using Tanzania Commercial Bank (TCB) as a case study. Specifically, the study sought to: examine the influence of marketing knowledge on the effectiveness of digital marketing strategies, examine the influence of digital platform type on the effectiveness of digital marketing strategies, and examine the influence of financial resources on the effectiveness of digital marketing strategies in the banking sector. The study adopted a positivist research philosophy, employing a quantitative research approach to systematically collect and analyze numerical data. A descriptive research design was used to capture data at a specific point in time, sample size of 83 respondents selected through simple random sampling. Data were collected using structured questionnaires with a 5-point Likert scale and analyzed using both descriptive statistics and multiple linear regression analysis. The regression results revealed that marketing knowledge had no statistically significant effect on the effectiveness of digital marketing strategies. In contrast, digital platform type and financial resources showed significant positive influences, with financial resources having the strongest effect. These findings indicate that while knowledge of marketing alone may not drive digital marketing effectiveness, access to diverse digital platforms and adequate financial resources significantly enhance outcomes by improving reach, engagement, and campaign execution. The study concludes that investment in diverse digital platforms and sufficient financial resource allocation is critical for improving digital marketing effectiveness in the banking sector. It recommends that TCB focus on optimizing the use of multiple digital platforms and ensure consistent budgetary allocation to support digital marketing initiatives for sustainable competitive advantage.
THE IMPACT OF WORKING ENVIRONMENT ON THE PERFORMANCE OF EMPLOYEES: A CASE OF MKURANGA DISTRICT
(Tanzania Institute of Accountancy, 2025-11) Mpangile, Salum
ABSTRACT This research examined the impact of the workplace environment on employee productivity. The study specifically aimed to: assess the effect of the tangible office setting on the job performance of Mkuranga District Council employees; evaluate the influence of the intangible environment on employee performance within the same organization; and ascertain the role of leadership approaches in enhancing employee productivity at Mkuranga District Council. Employing a mixed-methods approach with an explanatory sequential design, the study involved 187 participants, encompassing both managerial and non-managerial personnel. Data was gathered through questionnaires and interviews, and analyzed using descriptive statistics for quantitative data and thematic analysis for qualitative data. The results indicated a positive correlation between both the tangible and intangible aspects of the workplace environment and employee performance. Furthermore, the study established the significant contribution of leadership approaches to employee productivity. The findings suggest that organizations seeking to optimize employee performance and achieve their objectives should prioritize the careful design and management of the workplace environment, coupled with the implementation of adaptable and appropriate leadership styles. The study concludes by recommending further research into factors that contribute to increased employee performance, ultimately leading to greater organizational success.
THE EFFECT OF SHORT-TERM TRAINING ON EMPLOYEES’ PERFORMANCE IN PUBLIC ORGANIZATION: A CASE STUDY TEMEKE MUNICIPAL COUNCIL
(Tanzania Institute of Accountancy, 2024-11) Omari, Nyambura K.
ABSTRACT This study investigates the impact of short-term training programs on employee performance at Temeke Municipal Council in Tanzania. The research employs a mixed-methods approach, combining quantitative analyses through regression, correlation, and descriptive statistics with qualitative insights derived from thematic analysis. Data was collected from 61 employees across various departments using structured surveys and interviews. Findings reveal significant positive correlations between training effectiveness and employee performance indicators, including skill acquisition, task efficiency, and job satisfaction. Thematic analysis identifies themes of enhanced job-related skills, increased confidence, and improved organizational support as outcomes of training interventions. Recommendations highlight the importance of aligning training content with organizational goals, enhancing leadership support, and addressing barriers to maximize training impact. Areas for future research include longitudinal studies on long-term training effects and comparative analyses across different departments. This study contributes to the literature by providing empirical evidence of the transformative potential of short-term training in enhancing employee performance and organizational effectiveness in public sector settings.
INFLUENCE OF TEAMWORK APPROACH ON ROAD CONSTRUCTION PROJECT PERFORMANCE: A CASE OF RAPID BUS TRANSIT(BRT) PHASE I IN DAR ES SALAAM, TANZANIA.
(Tanzania Institute of Accounts, 2024-11) Mohamed, Ramadhani
ABSTRACT Road construction projects are crucial for infrastructure development, but their success often hinges on various factors such as team dynamics, leadership, and organizational practices. This study aimed to assess the influence of team trust, team leadership, team spirit, and recognition/reward on the performance of road construction projects in Tanzania. A quantitative research approach was adopted, utilizing regression analysis to assess the relationship between the independent variables (team trust, team leadership, team spirit, and recognition/reward) and the dependent variable (project performance). Data were collected from a sample of professionals involved in road construction projects through structured questionnaires. Statistical analysis was performed using SPSS to derive regression coefficients, test hypotheses, and evaluate the significance of the predictors. The findings showed that teamwork has been encouraged in road construction projects; however, effort is still required to improve the initiative and ensure that teamwork is fully implemented in construction projects. The findings revealed that all independent variables significantly influenced project performance. Team trust (β = 0.271, p < 0.001), team leadership (β = 0.259, p < 0.001), and team spirit (β = 0.338, p < 0.001) were positively associated with improved project performance. The regression model explained 58.8% of the variance in project performance (R² = 0.588). The results indicate that fostering trust, strengthening leadership, and encouraging a collaborative team environment are crucial for the success of road construction projects. The study concluded that team trust, leadership, and spirit are essential factors in enhancing the performance of road construction projects. Organizations should invest in building trust within teams, promoting effective leadership, and fostering a positive team environment to improve project outcomes. Further research is recommended to explore the role of recognition/reward systems in influencing project success and to extend these findings to other sectors of construction. Implementing strategies to strengthen these team dynamics can lead to more efficient, cost-effective, and successful road construction projects in Tanzania.
THE ROLE OF HUMAN RESOURCE PLANNING ON ORGANIZATIONAL PERFORMANCE: A CASE OF NATIONAL HEALTH INSURANCE FUND (NHIF)-DAR ES SALAAM
(Tanzania Institute of Accountancy, 2023-11) Thobias, Eva.
ABSTRACT The general objective of this study was to assess the role of human resource planning on organizational performance at NHIF Dar es Salaam. The study was guided by three specific objectives which are; to examine human resource planning practices at NHIF-Dar es salaam, to determine the contribution of human resource planning on performance of NHIF- Dar es salaam and to determine the challenges facing human resource planning at NHIF-Dar es salaam. This study used multiple case study design. The study was carried out at NHIF branches in Dar es Salaam which are Temeke branch, Ilala branch and Kinondoni branch, Tanzania. Convenience and purposive sampling techniques were used in selecting 72 respondents. Mixed approach was preferred in the study while data were collected through questionnaires, interviews and documentary review. Descriptive statistics were used in analyzing quantitative data while content analysis was used in analyzing qualitative data. Firstly, the findings revealed that HRP practices at NHIF include assessment of current human resource capacity, forecasting the future human resource requirements, formulation of human resource action plan, identification of existing gaps, analyzing of organizational objectives and monitoring and feedback giving. Secondly, the findings revealed that HRP has contributed to improvement in performance of the organization through improvement in quality of services, increase in range and type of services, increase in number of new members as well as increased accessibility of NHIF services. Finally, the findings revealed that challenges facing HRP in the organization include limited top management support, limited skills and knowledge among HRP professionals, insufficient funds, limited information on human resources and inadequate number of HR professionals. It was recommended that there should be commitment among management of the organization in carrying out human resource planning, there should be trainings to HRP professionals in order to increase their expertise skills and knowledge and management should ensure allocation of sufficient financial resources.
THE EFFECTS OF IMPLEMENTATION OF OCCUPATIONAL HEALTH AND SAFETY AT WORKPLACE: A CASE OF ZAWA AND ZECO
(Tanzania Institute of Accountancy, 2024-11) Ichwekeleza, Janet A.
ABSTRACT This study examined the impact of implementing occupational health and safety (OHS) measures, using ZECO and ZAWA in Zanzibar as case studies. The objectives included evaluating OHS practices in the workplace, identifying challenges to effective implementation, and proposing measures to enhance OHS. A simple random sampling technique was used to select 265 respondents from the two companies. Data collection methods included interviews and structured questionnaires. Quantitative data were analyzed using SPSS Version 20.0, while qualitative data from interviews and open-ended questionnaire responses were analyzed using thematic content analysis. The findings indicated that the absence of a dedicated safety committee to oversee worker safety was the primary barrier to effective OHS implementation at ZECO and ZAWA. Safety committees play a critical role in monitoring accident trends, recommending corrective actions, reviewing safety reports, and proposing preventive measures. Additionally, these committees evaluate feedback from safety representatives and agents to improve workplace safety. To improve OHS implementation, the study highlighted several measures, such as ensuring employers file accident reports, maintain individual health and safety records, post safety notices, and provide health and safety education and training. The study strongly recommended that workers consistently wear protective clothing, use assigned tools and equipment, and report any violations of safety protocols. Furthermore, employees were encouraged to exercise their right to refuse unsafe work or environments that pose significant risks or hazards.
EFFECTS OF TRAINING ON EMPLOYEES’ PERFORMANCE FOR THE TANZANIA VETERINARY LABORATORY AGENCY
(Tanzania Institute of Accountancy, 2024-11) Msonga, Omary
ABSTRACT This study investigated the effects of training on employee performance at the Tanzania Veterinary Laboratory Agency (TVLA) through a cross-sectional design guided by a mixed research approach, incorporating both qualitative and quantitative methodologies. The specific objectives included examining the means of training, determining factors influencing employee performance, and exploring the relationship between training and performance. Targeting a population of 192 employees, the study employed purposive sampling to select respondents who had received training between 2020 and 2023 were the sample size of the study was 129 respondents. Data collection involved both primary sources, including surveys and interviews, and secondary sources, such as document reviews. Quantitative data were analyzed using IBM SPSS version 25 for descriptive statistics, while qualitative data were examined through thematic analysis to identify patterns and insights. The majority of respondents expressed positive views on different aspect which were impact of training on their performance at TVLA. For instance, 90(70%) agreed or strongly agreed that training has contributed to their job performance. The integration of social learning theory underscored the importance of collaborative environments in skill acquisition. The responses indicate a generally positive perception of the factors influencing the relationship between training and employee performance at TVLA. For relevance to job role, a significant majority (58% agreeing or strongly agreeing) emphasized that training content is applicable to their responsibilities. In conclusion, the effectiveness of diverse training methods, particularly on-the-job training and workshops, in enhancing employee performance. By continuously investing in employee development and encouraging knowledge sharing, TVLA can improve overall productivity and employee engagement. The study recommends that the government should prioritize the development and implementation of comprehensive training policies that support continuous professional development across various sectors, including veterinary services.
EXAMINING THE EFFECT OF E-GOVERNMENT ON ANTI-CORRUPTION MEAS URES IN PUBLIC SERVICE: A CASE STUDY OF CENTRAL POLICE STATION, DAR ES SALAAM.
(Tanzania Institute of Accountancy, 2024-11) Khalifa, Athumani.
ABSTRACT This study investigates the implementation of e-government and anti-corruption measures at the Central Police Station in Dar es Salaam, Tanzania, focusing on the effectiveness of these initiatives and the challenges faced during their execution. A mixed-methods approach was employed, incorporating both quantitative and qualitative methods. Quantitative and qualitative data was collected through structured questionnaires and interviews distributed to 81 police personnel, with responses analyzed using descriptive statistics, multiple regression analysis and thematic analysis. Descriptive statistics revealed that the mean score for the adequacy of technological infrastructure was 3.12 (SD = 1.24), indicating a moderate perception of infrastructure sufficiency. The user adoption of e-government tools received a mean score of 2.67 (SD = 1.45), suggesting low engagement. Furthermore, the perceived effectiveness of training programs yielded a mean of 3.05 (SD = 1.29). The procurement execution analysis showed a mean of 3.50 (SD = 1.34) regarding transparency and accountability, while compliance with anti-corruption regulations scored 2.90 (SD = 1.25), indicating a gap in adherence. The multiple regression analysis revealed that factors such as technological infrastructure, user training, and compliance with anti-corruption measures significantly impacted the effective implementation of e-government tools (R² = 0.65, p < 0.01). The analysis indicated that improvements in these areas could lead to enhanced efficiency and transparency within the police force. The thematic analysis highlighted significant barriers such as inadequate resources, resistance to change, and concerns regarding data security. In conclusion, the study underscores the complexities involved in implementing e-government and anti-corruption measures at the Central Police Station. While e-government tools hold promise for improving law enforcement practices, significant challenges must be addressed, including infrastructural deficiencies and low user adoption rates. Based on the findings, the study recommends that the Central Police Station invest in upgrading its technological infrastructure and develop comprehensive training programs for personnel to enhance their engagement with e-government tools.
Assessing the Utilization of Machine Intelligence in University Libraries: Benefits and Constraints
(International Journal of Scientific Research and Modern Technology (IJSRMT), 2025-11-08) Ntullo, Sayuni H.; Tawani, Hamad; Jaiswal, Babita
Machine Intelligence (MI) is transforming the way information flows, accesses, and delivers it, especially in university libraries particularly in higher education. The application of technologies such as machine learning, natural language processing, and machine intelligence powered chatbots has transformed university libraries, resulting in simplified cataloging, automated metadata generation, better user experiences, or personalized information services. The implementation of these innovations can significantly enhance the efficiency and service delivery of university libraries in Tanzania. However, the implementation of machine intelligence technologies is not a simple task. Libraries encounter several obstacles, such as expensive implementation costs, inadequate staff technical expertise, limited infrastructure, ethical and privacy concerns, and apprehension of change within institutions. The limitations of machine intelligence make it difficult to use in optimal situations and hinder its transformative potential in library contexts. The study explores both the opportunities and barriers of implementing machine intelligence in university libraries in Tanzania. A descriptive survey was conducted involving 120 library professionals across ten public and private universities. The results show a strong awareness of machine intelligence's benefits, particularly in enhancing user satisfaction and automating routine tasks. However, the respondents also identified major obstacles, such as lack of training, insufficient funding, and organizational inertia. The study emphasizes the need for strategic policy formulation, capacity building, and infrastructural investments to support machine intelligence integration. By identifying both enabling factors and constraints, this research contributes to significant understanding into how academic libraries can harness machine intelligence technologies to foster innovation and sustainability in higher education environments. It provides a framework for institutions aiming to navigate the evolving landscape of digital librarianship in the Global South.
The Relevance of Archival Management to Teaching, Research and Administration in Academic Libraries
(International Journal for Multidisciplinary Research (IJFMR), 2025-10-26) Ntullo, Sayuni H.; Lipala, Mussa H.
Academic libraries serve as knowledge reservoirs that support teaching, research, and administrative functions in higher education. Archival management, a core component of academic librarianship, ensures the preservation, organization, and accessibility of institutional records, manuscripts, and historical documents. This paper explores the relevance of archival management in enhancing academic operations across teaching, research, and administration. Employing a quantitative research design, a structured questionnaire was administered to 120 library professionals across Tanzanian universities. The study found that effective archival systems facilitate curriculum development by providing access to historical syllabi, examination papers, and instructional materials, thus aiding faculty in designing relevant and informed course content. Moreover, archives support scholarly research by offering access to rare and unpublished primary data such as institutional correspondences, policy drafts, and faculty publications, which serve as critical resources for academic inquiry. Administratively, archival resources preserve institutional memory, enabling evidence-based decision-making, strategic planning, accreditation, and historical referencing in governance. Despite its immense value, archival management in Tanzanian academic libraries faces several challenges including inadequate funding, poor ICT infrastructure, lack of institutional policies, and a shortage of trained archival personnel. These limitations undermine the ability of libraries to digitize, catalog, and provide seamless access to archival materials. Findings suggest a strong correlation between efficient archival practices and improved academic outcomes. Therefore, the study recommends targeted capacity-building programs for librarians, increased investment in digital archival technologies, and development of national and institutional archival policies. The paper underscores the imperative of repositioning archival management as a strategic and integral function within academic libraries to promote excellence and sustainability in higher education.
Contribution of Consortium of Tanzania University and Research Libraries in Supporting Teaching and Research in Universities
(University of Dar es Salaam Library Journal, 2024-02-07) Ntullo, Sayuni H.; Jaiswal, Babita
This study aimed to determine what the Consortium of Tanzania University and Research Libraries (COTUL) has done to improve teaching and research by Tanzanian universities. COTUL was founded in 2002 to link the then 76 member libraries electronically, thereby improving resource sharing and the collective nature of the institutions. A mixed-methods approach was employed to collect quantitative data through 154 distributed questionnaires and qualitative insights through in-depth interviews. A remarkable response rate of 77.9 percent has thus been ensured, suggesting robust engagement with the study. While the findings establish how COTUL has greatly enhanced scholarly access, it has had suboptimal utilization rates. It is reported that only 41 percent of the respondents utilise the sources provided to them every week. Barriers in training and marketing seem to be critical factors impeding fuller adoption. These notwithstanding, the benefits of COTUL's efforts to train library professionals and negotiate access to resources were well acknowledged to add more value to improving Tanzania's academic landscape. The end was with the recommendation that, if developed, their initiatives would better help in optimising resource utilisation towards the quality of teaching and research in Tanzania universities. This research recommended the need to have collaborative structures in library management, which call for proper sustained funding and strategic outreach for maximum impact by the consortium.
Importance of Library Management System in Improving Information Access in Tanzanian Higher Learning Institutions
(International Journal of Innovative Science and Research Technology, 2025-10-11) Ntullo, Sayuni H.; Tawani, Hamad; Jaiswal, Babita
The Library Management Systems (LMS) are crucial in the promotion of efficiency, access, and delivery of services in academic libraries, especially in the universities of Tanzania. With the digitalization of the education sector, the utilization of competent LMS tools is a necessity due to the needs of students, faculty, and researchers during the process of transformation. This paper discusses the importance of LMS in the university libraries in Tanzania regarding the functionality of such systems to the process of cataloging, circulation, acquisition, user accesses, and use of digital resources. The given research uses a sample of 120 respondents in different universities so as to examine how effective is the usage of LMS, challenges related to their usage, and the perceived benefits of their usage. The results demonstrated that LMS can enhance user satisfaction, automate information retrieval, complement an academic progression, and minimize the amount of workload that has to be undertaken manually by the library personnel. It also scales up the idea of inter-library cooperation and surplus supply of resources and resources, filling the breakage between the physical and digital libraries. Though these prove to be beneficial, there are challenges that are faced including inept ICT infrastructure, limited librarian technical expertise, and variable funding to complete LMS implementation and functions. The paper identifies the persistence of problems with the lack of necessity and out datedness of LMS implementation, inefficient organization of information and the delivery of services as the most frequent ones. These weaknesses are detrimental to academic purpose of universities and generate inequality in access to information. The study highlights the importance of giving a high priority to the development of LMS and overcoming the existing obstacles and provide equal access to information and subsequent enhancement of the performance of libraries. It offers findings that policymakers, librarians, university management can utilize in order to advance LMS systems, and create more sustainable open, and user-friendly academic libraries in Tanzania.
Assessment of the effectiveness of consortium of Tanzania Universities and Libraries (COTUL) initiatives in academic libraries
(IP Indian Journal of Library Science and Information Technology, 2025-07-17) Ntullo, Sayuni H.; Jaiswal, Babita
This study assesses the effectiveness of the Consortium of Tanzania Universities and Libraries (COTUL) initiatives in enhancing services of academic libraries in Tanzania universities. The research sought to evaluate the impact of COTUL's collaborative efforts on resource sharing, library management practices, and overall user satisfaction within academic libraries. By using a mixed-methods approach specifically the explanatory sequential design using sample size of 120 respondents, the study first collected and analysed quantitative data, followed by qualitative data to provide a deeper understanding of the results. This approach allowed for a comprehensive evaluation of COTUL's initiatives and their impact on academic libraries, the research identified that COTUL has made significant contributions to improving resource sharing and access to electronic resources among member Institutions. However, it also highlighted several challenges, including inadequate funding, insufficient infrastructure, and varying levels of participation from different universities. Despite these hurdles, the study concluded that COTUL's initiatives have made a substantial positive impact on library services across Tanzania. The findings suggest the need for greater coordination, improved funding, and better strategic planning to further enhance the effectiveness of the consortium in supporting academic libraries.
Impact of Consortium for Enhancing Information Literacy Skills of University Library Professionals with Special Reference to COTUL
(Studies on Bibliometrics, Scientometrics and Webometrics, 2025-05-20) Ntullo, Sayuni H.; Jaiswal, Babita
This study investigates the impact of training programs offered by the Consortium of Tanzania Universities and Libraries (COTUL) on enhancing librarians’ information literacy skills. The objectives of the study include assessing the effectiveness of these programs, examining the challenges faced by librarians, and identifying areas for improvement to ensure optimal outcomes. A mixed-methods approach was employed, combining questionnaires and interviews with 150 librarians from various academic Institutions across Tanzania. The findings reveal that Consortium training programs have significantly improved librarians’ technical and important literacy skills, contributing to better resource utilization and service delivery in libraries. However, the study also identifies persistent challenges, including limited funding, inadequate technological infrastructure, and a lack of consistent professional development opportunities. To address these issues, the study recommends enhanced financial support, improved access to modern technologies, and the establishment of a robust framework for continuous professional training. These interventions could bolster the overall efficacy of Consortium initiatives, ensuring that librarians are better equipped to meet the evolving demands of information management and literacy in academic settings.
THE INFLUENCE OF SYSTEM USERS’ COMPETENCIES ON THE PERFORMANCE OF HUMAN CAPITAL MANAGEMENT INFORMATION SYSTEMS IN TANZANIAN
(African Journal of Applied Research, 2024) Matimbwa, Hadija; Kamala, Mugisha
Purpose: Human Capital Management Information System (HCMIS) performance in Tanzanian Local Government Authorities (LGAs) is investigated in this study, with a focus on the effect of user competency. Design/Methodology/Approach: This study used an explanatory cross-sectional methodology. Mwanza, Arusha, Dodoma, Morogoro, Iringa, and Kagera were the six regions of Tanzania that were included in the study, which included 37 LGAs. A total of 201 Human Resource Officers (HROs) were randomly chosen from each of the sampled districts to fill out a questionnaire that provided the bulk of the study's data. Six (6) HRO "approvers" and two (2) directors from the Human Capital Division were among the eight (8) key informants who were in-depth interviewed. Ordered logistic regression and content analysis were used to analyse the data. Findings: The study found that 21% of the HROs had sufficient IT skills, 52% claimed to have a deep understanding of HR, and 56% had 4–7 years of experience. System users' abilities, including their degree of IT skills, commitment, and experience, significantly affect HCMIS performance in terms of completeness, accuracy, and timeliness of information, according to the results of the ordered logistic model. Practical Implications: The study underscores the need for comprehensive and ongoing training programs to improve user competency. By regularly updating the knowledge and skills of employees, LGAs can ensure more efficient and effective use of the HCMIS. Social Implications: Individuals can be empowered to take charge of their professional development, leading to increased job satisfaction, employee motivation, improved HCMIS competencies, and, in turn, fostering diversity and inclusion. Originality and Value: The paper identified, cognitive abilities, and behavioural competencies, tailored to the needs and realities of Tanzanian organisations. This holistic approach to assessing competencies is relatively novel and adds depth to understanding how different aspects of user capabilities contribute to system performance.

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