The Influence of Public Service Reforms on the Quality of Service Delivery in Tanzania: Evidences from the Existing Literature
| dc.contributor.author | Pallangyo, W. A | |
| dc.date.accessioned | 2022-04-27T05:52:34Z | |
| dc.date.available | 2022-04-27T05:52:34Z | |
| dc.date.issued | 2019 | |
| dc.description.abstract | The last two decades of the 20th century were associated with significant changes in the paradigms and practices related to public service delivery. One of the important changes was the shifting of the service delivery roles from the government departments to semi-autonomous government agencies known as executive agencies. However, there is little certainty and objective proof that executive agencies would deliver better services compared to the government departments that exist in both developed and developing world governments. This paper reviews the literature on the influence of public service reforms on the quality of services delivery focusing on executive agencies as a special arrangement for implementing the reforms in the delivery of public services. The review focuses on the conceptual understanding of executive agencies and their essence in public service management, the effect of the reforms on quality of service delivery (QSD) with a focus on executive agencies themselves, and the factors affecting the quality (QSD) in executive agencies. Based on the review, the need to assess the link between contextualized QSD indicators and public service reforms from the user viewpoint is insisted | en_US |
| dc.identifier.citation | Pallangyo,W.A (2019) The influence of public service reforms on the quality of service delivery in Tanzania: evidences from the existing literature:International Journal of Political Science;5(3)74-84 | en_US |
| dc.identifier.issn | 2454-9452 | |
| dc.identifier.uri | https://repository.tia.ac.tz/handle/123456789/96 | |
| dc.language.iso | en | en_US |
| dc.publisher | International Journal of Political Science | en_US |
| dc.subject | Public Service Reforms, Executive agencies, Quality of Service Delivery, Tanzania | en_US |
| dc.title | The Influence of Public Service Reforms on the Quality of Service Delivery in Tanzania: Evidences from the Existing Literature | en_US |
| dc.type | Article | en_US |