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    THE INFLUENCE OF MANAGEMENT INFORMATION SYSTEMS ON ROAD PROJECT SUCCESS: A CASE STUDY OF DART BUS RAPID TRANSIT PROJECT IN DAR ES SALAAM
    (Tanzania Institute of Accountancy, 2024-11) Lutema, Balele L.
    ABSTRACT The success of road infrastructure projects is crucial for economic growth and urban development, yet many such projects in developing countries face significant challenges, including delays, budget overruns, and poor quality. This study focuses on the Bus Rapid Transit (BRT) project managed by the Dar Rapid Transit Agency (DART) in Dar es Salaam, Tanzania, which aims to improve urban mobility and infrastructure. Despite the substantial progress, including 98.86% completion of phase 2 infrastructure, delays in procurement and installation of critical systems have hindered project success. The study investigates the influence of Management Information Systems (MIS) on the success of the DART BRT project in Dar es Salaam, specifically evaluating the perceived usefulness, perceived ease of use, and actual use of MIS. The study used a structured closed-ended survey questionnaire distributed to 95 DART employees, employing stratified random sampling. Data were analyzed using descriptive statistics, Pearson correlation, and multiple linear regression techniques using SPSS IBM version 26 statistical software tool. Results show that while perceived usefulness positively affects road project success factors, this effect is not statistically significant. Conversely, perceived ease of use emerges as a vital predictor with a significant positive effect, indicating that user-friendly systems are more likely to be adopted and effectively utilized. The actual use of MIS is also found to be a significant determinant of road project success factors, supporting the Technology Acceptance Model's framework. The study emphasizes that ease of use and actual application of MIS play more significant roles in driving project success than perceived usefulness alone. These findings offer perspectives for optimizing MIS implementation in road project management, contributing to broader national development goals, and providing practical recommendations for future infrastructure projects. The research highlights the importance of focusing on system usability and encouraging actual utilization to enhance project performance and stakeholders’ satisfaction in the circumstance of developing countries' infrastructure development. Future studies could explore the long-term impact of MIS on road project sustainability, focusing on how continuous use of MIS contributes to ongoing project performance beyond completion.
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    DETERMINANTS OF CUSTOMER SATISFACTION IN E-SHOPPING OF ELECTRONIC ACCESSORIES IN TANZANIA. A CASE STUDY DAR ES SALAAM REGION
    (Tanzania Institute of Accountancy, 2023-11) CHIWANGO, J
    ABSTRACT This dissertation investigated the determinants of customer satisfaction in e-shopping for electronic accessories in Tanzania, aiming to provide valuable insights for e-commerce businesses and policymakers. The study adopted a quantitative approach. The quantitative approach involves a structured questionnaire distributed among a sample of 384 e-shoppers who recently purchased electronic accessories online. Out of the questionnaires distributed, 318 were properly answered while 66 were not answered. The research findings revealed that several critical factors influenced customer satisfaction in the e-commerce landscape of Tanzania. These factors were product based, service and technological based. Product based factors were durability, cost, brand and reputation. While service factors were delivery services, online customer care and others. Finally, technological factors were information and communication, technological preference and technological production. The study revealed that increase in technology factors would lead to negative customer satisfaction on e- shopping. The implications of these findings underscore the importance of enhancing website usability, ensuring product quality, optimizing delivery speed, improving customer service, offering competitive pricing, and reinforcing trust and security in online transactions. By implementing these recommendations, e-commerce businesses in Tanzania can foster higher levels of customer satisfaction, leading to enhanced customer loyalty and overall success in the competitive digital marketplace. This study contributes to the existing literature on customer satisfaction in the context of e-shopping for electronic accessories in Tanzania and provides practical insights for businesses seeking to improve their e-commerce strategies. Furthermore, the research highlights the significance of a customer-centric approach and the role of technology and service quality in shaping the e-shopping experience in emerging markets like Tanzania. Future researchers can build upon these findings to explore additional factors that may influence customer satisfaction and investigate the dynamic nature of the e-commerce landscape over time.
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    RESEARCH DISSERTATION ON DETERMINANTS OF NON-PERFORMING LOANS IN SAVINGS AND CREDIT COOPERATIVE SOCIETIES (SACCOS) IN DAR ES SALAAM REGION.
    (Tanzania Institute of Accountancy, 2023-11) RASHID, R
    ABSTRACT The semi-formal financial sector plays a crucial role in providing credit facilities to small and medium enterprises (SMEs) in Tanzania. However, this sector has faced challenges related to Non-Performing Loans (NPLs), which can impede economic growth and development. This study aims to investigate the determinants of NPLs in registered Savings and Credit Cooperative Societies (SACCOS) in Dar es Salaam Region, Tanzania. The main objective of this study is to examine the factors influencing Non-Performing Loans in SACCOS, with a focus on borrowers' characteristics, business characteristics, and financial institutions' characteristics. A mixed-methods approach, combining qualitative and quantitative research methods, was employed. Qualitative data were collected through interviews, while quantitative data were collected using questionnaires. A total of 100 respondents, including loan officers and SACCOS members, participated in the study. Data analysis for this study involved a mixed-methods approach, combining both qualitative and quantitative techniques. For qualitative data analysis, information obtained through interviews was transcribed, reviewed, and coded to identify recurring themes related to Non-Performing Loans (NPLs) in Savings and Credit Cooperative Societies (SACCOS). The thematic analysis technique was applied, allowing for the recognition of key subjects and patterns in the data. In contrast, for quantitative data analysis, the Statistical Package for Social Sciences (SPSS) software was utilized. Descriptive statistics, including frequency, percentage, and mean and SD, were employed to summarize the data, particularly Inferential statistics, such as the chi square test, were used to examine the determinants of Non-Performing Loans in SACCOS. The sample demonstrated a balanced gender distribution, with 55% of respondents being female and 45% being male. Regarding age, the respondents had a mean age of 29.5 years, with a standard deviation (SD) of 5.9 years. In terms of business capital, 72% reported having a capital in the range of 1,000,000 to 5,000,000 Million, while 15% had a capital in the range of 6,000,000 to 10,000,000 Million. The remaining 13% reported a capital exceeding 10,000,000 Million. Regarding the period of business engagement, 69% had been in business for 1-5 years, 22% for 6-10 years, and 9% for more than 10 years. Concerning interest rates, 56% reported dealing with financial institutions offering an interest rate of 5%, while 32% indicated interest rates falling within the range of 5-10%. Regarding the financial payback period, 63% had a payback period of 1-5 months, 26% had a payback period of 6-10 months, and 11% reported a payback period of 11-24 months. n relation to non-performing loans, 74% reported a non-performing loan rate of 5%, while 26% had a non-performing loan rate falling within the range of 5-10%The study revealed that several factors influence Non-Performing Loans in SACCOS. Borrowers' characteristics, such as age, education level, and employment status, were found to impact loan repayment. Business characteristics, including business size and collateral offered, also played a significant role. Financial institutions' characteristics, such as lending policies and loan approval processes, were identified as key determinants of NPLs. The findings suggest that addressing NPLs in SACCOS requires a multifaceted approach. Financial institutions should consider borrowers' characteristics, improve risk assessment, and streamline lending policies. Additionally, borrowers should receive financial literacy training to enhance their capacity for loan repayment. The study recommends that regulatory authorities and SACCOS management collaborate to develop strategies to mitigate NPLs in the sector. Keywords: Non-Performing Loans, SACCOS, financial institutions, borrowers' characteristics, business characteristics, Tanzania.